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Delivery FAQ

The moment you place an order with us, your wine becomes part of Rush delivery system. Because next working day delivery is normally a service standard we always aim to meet. As soon as you place your order, our warehouse team get busy – so we do everything we can from the word GO to get your wine delivered the following working day. Because let’s be honest – life’s too short to be kept waiting!

Below is essential delivery information to answer any of your queries. And if there’s any questions still floating about unanswered, just give us a call.

Delivery Information

Delivery is charged at £7.99 + VAT per delivery, which will cover as many cases as you would like to order in one transaction. Select any 12 bottles online in a single order and get free delivery.

We deliver anywhere in the UK. If you don’t live in the UK then why not send a gift card to friends or relatives that do – we accept non-UK credit cards.

On average, 85% of orders arrive within 24hours and 98.8% of orders are delivered within three working days.

Orders placed after 4pm on Thursday and before 4pm on Saturday will be delivered on the following Tuesday.

Saturday delivery is available on request. To arrange a Saturday delivery the order MUST be placed by phone. Call us and we’ll place the order for you. Saturday deliveries are available between 7.30am and midday. (with extra charge)

Generally, we recommend allowing up to 2-3 working days for your order to arrive. Due to the general vagaries of business (the odd out of stock wine, courier issues, blizzards, ducks crossing etc.) we can’t guarantee 100% that every case will arrive the next day, but you can always be assured that it’s well on its way.

Most of our customers give us instructions to leave the wine in a safe place, as this is by far the easiest way to ensure you get your wine on time.

Our courier is Rush

Delivered by

rush couriers logo

When you place your order you can let us know what you want our drivers to do if you are not in. This is the easiest way to ensure you get your wine on time! We guarantee there is an option to suit you – such as nominating a safe place to leave the wine on your property, (like a greenhouse or shed) or ask your neighbour to take the delivery.

If your product arrives damaged… Although the utmost care is taken to get your items to you in perfect condition, on occasion damages happen. If your order is damaged, contact us straight away on 07725 483 720 and we will sort it out for you.

If your wine has not arrived… email or call us on 07725 483 720 and we will get to the bottom of why your order is not with you.

If you have an urgent delivery query or need assistance with your order, please call us on 07725 483 720. Henry has a fantastic team dedicated to making sure your delivery is made as smooth as possible.


Give us a call, we are ready to help you

07725 483 720

Opening hours:
Mon to Fri: 9am to 5pm
Saturday: CLOSED​
Sunday: CLOSED


If you have any great ideas or suggestions, we would love to hear them! Send your email to: