If you need help with a return, replacement, or refund, contact us and we will guide you through the quickest option.
Contact us
Phone: 07725 483 720 Henrys Wines
Email: info@henryswines.co.uk Henrys Wines
Email: henry@henryswines.co.uk Henrys Wines
Opening hours
Mon to Fri: 9am to 5pm
Sat: Closed
Sun: Closed Henrys Wines
Returns address (only use this if we confirm in writing)
48 Renfrew Close, London E6 5PG Henrys Wines
- Change of mind cancellations (14 days)
If you change your mind about some or all of your order, you can cancel up to and including 14 calendar days after the day you receive your order. Henrys Wines
How to cancel
Contact us by phone or email and include:
Your name
Order number
What you want to cancel (all or part)
After you cancel
We will arrange to collect the unwanted products free of charge. Henrys Wines
- Refunds for change of mind
If you cancel within the 14-day period, we will reimburse the appropriate sum paid, including delivery costs up to the amount charged for the least expensive kind of delivery service we offer. Henrys Wines
Refund timing
We will refund you within 14 calendar days after the day you tell us that you wish to cancel. Henrys Wines
Refund method
All refunds are made using the same payment method you originally used to make payment. Henrys Wines
Handling and opened bottles
If you handle the goods in a way that would not be permitted in a shop, for example by opening a bottle or removing a seal, we will reduce your refund to reflect the reduction in the value of the goods. Henrys Wines
- Damaged, missing, or incorrect items
Damaged on arrival
If your product arrives damaged, contact us straight away on 07725 483 720 and we will sort it out. Henrys Wines
Missing items or issues with delivery
Keep your packaging and contact us as soon as possible so we can investigate and resolve it. Henrys Wines+1
- Quality Guarantee (faulty wine or you did not enjoy it)
If you buy any of our wines and it is faulty or you don’t like a bottle, our Quality Guarantee applies, subject to the conditions below. Henrys Wines
A) If a bottle of wine is faulty
If a bottle is corked, oxidised, or otherwise out of condition, and it is within its recommended drink date and stored in suitable conditions, we will:
Replace it with the same wine (or an equivalent value alternative if unavailable), or
Refund an amount equal to the value of the bottle Henrys Wines
We may ask you to provide evidence of the fault and/or collect the faulty bottle for inspection at our cost. Henrys Wines
B) If the wine is not faulty but it was not to your taste
If you opened a bottle and it was not to your taste, and it is within its recommended drink date and stored in suitable conditions, we will:
Replace it with a different wine of equivalent value, or
Refund an amount equal to the value of the bottle Henrys Wines
If you have more unopened bottles of the same wine you no longer want, we will arrange to collect them free of charge and replace them with wines of equivalent value, or refund an amount equivalent to their value. Henrys Wines
- Substitutions
Because wine can run out, we may sometimes substitute a wine for another vintage or an alternative of equal or greater value. If you are unhappy with any substitutions you receive, we will arrange collection at our cost. Henrys Wines - Before you return anything
Please contact us before sending anything back. This avoids delays and ensures returns travel safely.
If we arrange collection, keep the bottles and packaging secure until the driver arrives. - Your legal rights
This Returns FAQ is in addition to your legal rights. It does not affect your rights if goods are not of satisfactory quality or not as described. Henrys Wines